Your repair desk,
run on WhatsApp
AI property maintenance software for UK letting agents and landlords
. Tenants report on WhatsApp, and Lettie triages the repair, then chases the contractor, books the visit and gets the landlord's sign-off.
5/5
Built for UK rentals
One boiler leak,
from report to fixed
Simple faults, like a low-pressure E118, end in the chat. A leak needs an engineer. For agencies, Lettie runs that job, and you choose which steps it takes.
The tenant messages on WhatsApp
In their own words, with a photo of the drip under the boiler. Lettie replies in seconds, at any hour.
WhatsApp reportingLettie triages it
It asks where the water is coming from, has the tenant put a bowl underneath and sets the urgency.
Maintenance triageA heating engineer is appointed
For agencies, Lettie invites one from your list by trade, and moves to the next if they go quiet.
Contractor managementThe visit is booked
The engineer offers times through a link. The tenant picks one on WhatsApp, with no phone tag.
How booking worksThe landlord approves the quote
They approve the price from a link on their phone, with no login. Lettie chases if they don't.
How approvals workFixed, with a record to show for it
Every message, photo, quote and decision is time-stamped on one report, ready to export as a PDF.
Reports and audit trail
Tenants heard back
in seconds
Lettie's own figures, from tenants' real repair reports.
26s
median first reply to a tenant, day or night.
Lettie platform data, Aug 2026
90%
of reported issues reached resolution.
Lettie platform data, Aug 2026
50%
of repair cases are first reported outside 9am to 5pm, Monday to Friday. Lettie replies at any hour.
Lettie data, Jun–Aug 2026
Out-of-hours repairs43%
of tenant messages carry a photo or video, which Lettie reads to assess the fault.
Lettie platform data, Aug 2026
Scan to try the demo
Report a broken boiler yourself
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
Tenancies sync in so Lettie knows who's messaging. Repairs go back to Street as maintenance requests.
Portfolio in daily · repairs back as requests
Properties, units and tenancies sync in. Repairs go back as Arthur tasks or work orders.
Units in live · repairs back as tasks or work orders
Properties and tenancies sync in. Repairs go back as agentOS maintenance jobs and tenant notes.
Portfolio in hourly · repairs back as jobs and notes
Listings and tenancies sync in. Repairs go back as the notes, tasks or issues you pick.
Listings in live · repairs back as notes, tasks, issues
Tenancies and contacts sync in. Repair updates go back as notes on the Loop property.
Tenancies in hourly · repairs back as notes
What Lettie knows
before it replies
Why a tenant's first message gets a specific answer in seconds.
Trained on thousands of real issues
Thousands of real maintenance issues, plus boiler and appliance manuals, so E118 gets the fix for that boiler.
Maintenance triage
Reads tenant photos
A tripped switch or a leak shows Lettie the fault before the tenant has to describe it.
WhatsApp reportingKnows each property
Saved notes, like where the stopcock is, go into every reply for that property.
How property notes shape repliesLive internet access
Checks live information, such as a weather warning for the property's area.
1 of 4
Every certificate and
repair on record
Certificates sit on each property's repair record. Compliance is the main concern for 41.5% of self-managing landlords in our 2025 Landlord Report.
Every certificate in one place
Each property's documents, with a reminder before a certificate expires.
Certificate trackingAn automatic audit trail
Every message, reply and action is logged with its time, without anyone typing it up.
One-click repair reports
Export any tenant's or property's repair report as a PDF, for a deposit dispute or a complaint.
Reports and audit trailAwaab’s Law triage
Every damp and mould report dated, with the tenant's photos and answers, so you can show when you acted.
Awaab's Law guide
Supporting over 10,000 tenants,
trusted by UK landlords
5/5 on Google“Our family’s rental business has tried countless systems, and AskLettie is the first one that genuinely saves us time on maintenance issues. Tenant reports are handled instantly, and the documentation is spot-on.”
Rose Marasco
Family Business
“As a landlord, I take maintenance seriously — but keeping a full record used to be a nightmare. Lettie automatically tracks every message and repair, which is a huge help with the new Renters’ Rights Act.”
Ellie Lockhart
Professional Landlord
“I only manage a few properties, so I don’t have a managing agent. AskLettie bridges that gap perfectly — it’s professional, easy to set up, and my tenants actually prefer it to ringing me.”
Sam Adams
Private Landlord
“Before using Lettie, I was getting calls and texts at all hours. Now everything goes through the chatbot — tenants get instant answers, and I get a tidy report. It’s like having a 24/7 property assistant!”
Richard Daniels
Portfolio Landlord
What people
ask first
What is property maintenance software?
Property maintenance software takes a rental repair from the tenant's report to the finished job.
Lettie, also known as AskLettie, is AI property maintenance software for UK letting agents and landlords. Tenants report repairs on WhatsApp with photos, and Lettie sets the urgency and solves simple fixes. For agencies, it then appoints the contractor, books the visit and gets the landlord's approval, with every step on one record.
Will tenants actually use it?
It's WhatsApp, so there's nothing to install or learn. In August 2026, 43% of tenant messages came with a photo or video, and the first reply came in a median 26 seconds.
What if a tenant doesn't use WhatsApp?
Tenants who don't use WhatsApp can report by email instead. Lettie replies, asks the same questions and writes the same report.
Do we stay in control?
Yes. You choose which repair stages Lettie runs, and your team can take any report over at any point.
How much work is switching?
Lettie imports your portfolio from your CRM, and we set your rules with you. An API and webhooks connect other systems. Tenants keep using WhatsApp, and contractors and landlords get a link, so nobody installs an app.
How is Lettie different from Fixflo?
Tenants report on WhatsApp instead of a web form, and Lettie runs the repair stages you hand it. Lettie has no portfolio minimum, and agency plans start from £40 a month. Fixflo has a 50-property minimum and a £75 monthly software fee (fixflo.com, checked 9 Nov 2026). Our Fixflo comparison has the detail.
What does it cost?
Letting agencies get a price for their portfolio and team. Self-managing landlords start free with up to 4 properties, then pay £2.50 a property a month on the landlord plan. From 25 properties, the agency plan suits you.
Is tenant data safe with Lettie?
Lettie is a UK company registered with the ICO, and tenant data is stored in the UK. Its AI improves only from anonymised chats, and every provider that processes data is listed in our privacy policy. Need security details for a supplier form? Ask data@asklettie.com.
Priced for agencies,
free for landlords
Agencies get a price for their portfolio and team. Landlords start free with up to 4 properties.