Built for teams
& agencies
Scaling a portfolio requires control. Our Agency plans give you granular permissions, branch-level data isolation, and bulk management tools designed for volume.
Handled by Lettie
24
issues resolved this month
Boiler pressure reset - 47 Kings Rd
Tripped switch resolved - 3 Victoria Terrace
WiFi router reboot - 22 Park Lane
3 active conversations
Enterprise-grade control,
built for letting agents
Everything your team needs to manage maintenance at scale - permissions, branches, bulk tools, and compliance built in.
Role-Based Access Control
Stop sharing one password. Give every Property Manager their own secure login with permissions tailored to their role (Admin, Owner, Member or Viewer).
Branch-Level Data Isolation
Keep your data clean. Configure visibility so staff in your Oxford branch only see Oxford properties, while HQ sees the full picture. Perfect for franchises or multi-office setups.
Unlimited Scale & Custom Limits
Don’t hit a glass ceiling. We remove the property and tenant caps, allowing you to scale from 50 to 5,000 units on a single infrastructure.
One-Click Bulk Migration
Onboarding shouldn’t take weeks. Export your property list from your current CRM and import thousands of units instantly via our CSV mapping tool.
One dashboard. Every office.
Organise your portfolio by branch. Each office sees only their properties while HQ gets the complete picture across every location.
Bristol Central
22 Queens Rd, Clifton, BS8 1QU
Bath
5 Milsom Street, Bath, BA1 1DA
Oxford
14 George Street, OX1 2AF
Bristol Central
22 Queens Rd, Clifton, BS8 1QU
Bath
5 Milsom Street, Bath, BA1 1DA
Oxford
14 George Street, OX1 2AF
Granular roles & permissions
Owner, Admin, Member, or Viewer - every team member gets the exact access they need. No more, no less.
Team members
James Henderson
james@agency.co.uk
Sarah Clarke
sarah@agency.co.uk
Ryan Davies
ryan@agency.co.uk
Laura Palmer
laura@agency.co.uk
Tom Walsh
tom@agency.co.uk
Natalie Pearce
natalie@agency.co.uk
Your brand. Our intelligence.
We can stay invisible. Tenants interact with a WhatsApp profile that looks and feels exactly like your agency.
Fully Branded WhatsApp Profile
Tenants see your logo as the profile picture, your agency name in the header, and your dedicated phone number. Lettie operates entirely in the background.
Custom Bot Persona
Don’t want to call it ‘Lettie’? No problem. Name your assistant ‘maintenancebot’, ‘Ask [Agency Name]’, or give it a human name like ‘Sarah’ to fit your brand voice.
Tailored Onboarding Flows
Rewrite the initial ‘Hello’ message and onboarding instructions to match your agency’s tone of voice. Control exactly how your tenants are introduced to the system.
Seamless Brand Experience
Build trust by keeping the experience consistent. Tenants never have to download a third-party app or visit a URL that doesn’t match your domain.
Connects with your
system of record
Eliminate double-entry. Lettie pushes data where it needs to go.
Native Street.co.uk Sync
Our flagship bi-directional integration. Lettie pulls active tenancy data from Street to verify users, and pushes maintenance tickets directly into Street.
Open API & Webhooks
Have a custom tech stack? Use our developer-friendly API and Webhooks to listen for events and trigger workflows in Zapier, n8n, or your own internal tools.
Bespoke CRM Integrations
Don’t see your CRM listed? For Enterprise clients, our engineering team can build custom middleware to bridge Lettie with legacy systems or proprietary databases.
Enterprise features at a
transparent price
No hidden fees. No limits. Drag the sliders to build your plan.
Everything included
- Everything in Landlord plan
- Unlimited Properties
- Volume Discounts
- Dedicated Account Manager
- Custom WhatsApp & Branding
- API Access & Webhooks
- Priority Support
- Custom Onboarding
- Branch-Level Isolation
- Bulk Import & Migration
Ready to scale your
maintenance operations?
Join letting agencies across the UK who trust Lettie to handle tenant triage, compliance, and reporting at scale.