LettieLettie

AI maintenance for letting agents

Lettie gives UK letting agencies 24/7 WhatsApp maintenance triage, granular permissions, branch-level controls, and bulk tools designed for volume.

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24/7 maintenance triage
Branch-level controls
Audit-ready reporting
Lettie compliance dashboard showing document tracking, certificate alerts, and compliance status across an agency portfolio
White-Label

Your brand. Our intelligence.

We can stay invisible. Tenants interact with a WhatsApp profile that looks and feels exactly like your agency.

White-label agency WhatsApp conversation in light mode

Fully Branded WhatsApp Profile

Tenants see your logo as the profile picture, your agency name in the header, and your dedicated phone number. Lettie operates entirely in the background.

Custom Bot Persona

Don’t want to call it ‘Lettie’? No problem. Name your assistant ‘maintenancebot’, ‘Ask [Agency Name]’, or give it a human name like ‘Sarah’ to fit your brand voice.

Tailored Onboarding Flows

Rewrite the initial ‘Hello’ message and onboarding instructions to match your agency’s tone of voice. Control exactly how your tenants are introduced to the system.

Seamless Brand Experience

Build trust by keeping the experience consistent. Tenants never have to download a third-party app or visit a URL that doesn’t match your domain.

Integrations

Connects with your system of record

Eliminate double-entry. Lettie pulls and pushes data wherever it needs to go.

Street.co.uk

Pull active tenancy data from Street to verify tenants, then push maintenance tickets back automatically.

Two-way sync

Arthur

Keep properties, tenancies and contacts aligned, with complete repair tickets pushed into Arthur.

Two-way sync

AgentOS

Sync portfolio data with Lettie and push complete repair tickets back into AgentOS.

Two-way sync

Apex27

Sync portfolio data with Lettie and send complete repair tickets back into Apex27.

Two-way sync

Loop

Sync Loop properties, tenancies and contacts with Lettie, then send complete repair tickets back.

Two-way sync

Open API & Webhooks

Listen for events and connect Lettie to Zapier, n8n, or your own tools.

Need a bespoke connection?

Enterprise middleware for legacy systems and proprietary databases.

View all integrations
Agency command centre

Enterprise-grade control, built for letting agents

One calm operating system for every office, team member, and property - with the controls to scale without losing visibility.

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Emma L.

Emma L.

Bath

19 Great Pulteney St

Tom B.

Tom B.

Oxford

31 Walton Street

Sarah T.

Sarah T.

Bristol Central

22 Queens Road

James W.

James W.

Bath

5 Milsom Street

Maria K.

Maria K.

Oxford

14 George Street

David P.

David P.

Bristol Central

8 Park Row

Unlimited Scale & Custom Limits

Don’t hit a glass ceiling. We remove the property and tenant caps, allowing you to scale from 50 to 5,000 units on a single infrastructure.

Team members

JH

James Henderson

james@agency.co.uk

Owner
SC

Sarah Clarke

sarah@agency.co.uk

Admin
RD

Ryan Davies

ryan@agency.co.uk

Member
LP

Laura Palmer

laura@agency.co.uk

Viewer
TW

Tom Walsh

tom@agency.co.uk

Member
NP

Natalie Pearce

natalie@agency.co.uk

Admin

Role-Based Access Control

Stop sharing one password. Give every Property Manager their own secure login with permissions tailored to their role (Admin, Owner, Member or Viewer).

Cotswold Lettings branch storefront

Branch-Level Data Isolation

Keep your data clean. Configure visibility so staff in your Oxford branch only see Oxford properties, while HQ sees the full picture. Perfect for franchises or multi-office setups.

Microsoft Excel

One-Click Bulk Migration

Onboarding shouldn’t take weeks. Export your property list from your current CRM and import thousands of units instantly via our CSV mapping tool.

Try it yourself on WhatsApp

Use your phone to scan the QR code or click the link below for a free demo on WhatsApp. See exactly how Lettie handles a maintenance request from start to finish. It's free and takes less than a few minutes.

Start free demo

Zero spam. Guaranteed. Your number will never be used for marketing.

Pricing

Enterprise features at a
transparent price

No hidden fees. No limits. Drag the sliders to build your plan.

Starter Plan

Properties

100
251,000

Team seats

5
150
£126/mo

That's just £1.20 per property/mo

Get a Custom Quote

Everything included

  • Everything in Landlord plan
  • Unlimited Properties
  • Volume Discounts
  • Dedicated Account Manager
  • Custom WhatsApp & Branding
  • API Access & Webhooks
  • Priority Support
  • Custom Onboarding
  • Branch-Level Isolation
  • Bulk Import & Migration

Ready to scale your
maintenance operations?

Join letting agencies across the UK who trust Lettie to handle tenant triage, compliance, and reporting at scale.

Get a Custom QuoteView Landlord Plans