Lettie + Street.co.uk - WhatsApp Meets Your CRM
Today, we’re launching a deep integration with Street.co.uk, turning tenant WhatsApp messages into maintenance requests in your CRM automatically.
UK letting agents and tenants have been stuck in a split: tenants are already on WhatsApp, but your compliance and records live in Street. That gap meant manually copying details for agents or forcing tenants to use a alternate communication system they aren't familiar with.
What the Lettie + Street Integration Does:
- Tenancy Sync - Lettie pulls active tenancy data from Street on a daily schedule (or on-demand), so every WhatsApp message is instantly verified against your system of record. Ended tenancies are deactivated automatically, and new ones are loaded in.
- Maintenance Requests in Street - When a tenant reports an issue, Lettie creates a full maintenance request in Street, pre-linked to the correct property and tenancy. Each request includes AI-prioritisation, fault diagnosis, and full recommendations. Your team or the landlord can then review and convert it into a live job in one click.
- Compliance-Ready by Default - Every tenant interaction with Lettie is date-stamped and tenant-verified from the first message, building your compliance audit trail automatically. Now that data can be synced automattically with Street.co.uk meaning you have no more gaps in your record-keeping.
Why This Matters:
You use Street to run a tight, compliant operation. You use Lettie because tenants demand WhatsApp. Now, they work as one system - no more choosing between modern communication and robust records. This is about cutting admin, reducing risk, and giving your team back their time while keeping you audit-ready.
This is a major milestone for us, and it's just the beginning. We're committed to building seamless connections with the tools agents rely on most.
Ready to sync Lettie with your CRM? Contact us now and see it in action.
Available now for all Lettie agency plan customers using Street.co.uk.
