Lettie + Street.co.uk - WhatsApp Meets Your CRM

Today, we're launching a deep integration with Street.co.uk, turning tenant WhatsApp messages into maintenance requests in your CRM automatically.

UK letting agents and tenants experience friction because tenants use WhatsApp while compliance records live in Street, requiring manual data duplication or forcing tenants to adopt unfamiliar communication channels.

Three Core Integration Features

1. Tenancy Sync

Lettie retrieves active tenancy information from Street daily (or on-demand), verifying each WhatsApp message against the system of record. Ended tenancies deactivate automatically while new ones load in.

2. Maintenance Requests in Street

Tenant issues generate complete maintenance requests in Street, pre-linked to the correct property and tenancy, including AI-prioritisation, fault diagnosis, and recommendations for team review.

3. Compliance-Ready by Default

Every tenant interaction receives date-stamping and verification, building an automatic audit trail that syncs with Street.

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This integration eliminates the choice between modern communication and robust record-keeping while reducing administrative burden and audit risk.

Available now for all agency plan customers using Street.co.uk. Get in touch for a demonstration.