About Lettie
Lettie, also known as AskLettie, is AI property maintenance software for UK letting agents and landlords. It runs rental repairs on WhatsApp and supports over 10,000 tenants.
What Lettie is
Tenants report repairs on WhatsApp or by email, at any hour, with photos and video.
Lettie's AI sets the urgency, helps tenants fix simple faults in the chat and writes the report. For agencies, Lettie then chases the contractor, books the visit and gets the landlord's sign-off, with every step on one time-stamped record. Lettie is run by Qualisync Limited, a UK company based in Mildenhall, Suffolk.
- Name
- Lettie, also known as AskLettie
- What it is
- AI property maintenance software
- Who it's for
- UK letting agencies, block managers and landlords
- Tenants report on
- WhatsApp or email, at any hour
- Works with
- Street, Arthur, agentOS, Apex27 and Loop
- Price
- Agencies from £40 a month; landlords free for up to 4 properties
- Made by
- Qualisync Limited, Mildenhall, Suffolk
- Founded
- 16 April 2025, when Qualisync Limited was incorporated
The company
behind Lettie
Qualisync Limited trades as Lettie. It's a UK company, registered with the ICO.
The company
- Registered name
- Qualisync Limited, trading as Lettie
- Company number
- 16392735 at Companies House
- ICO registration
- ZC029060
- Address
- Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
- Elsewhere
- Lettie on LinkedIn
Get in touch
- Support
- support@asklettie.com020 3319 6531, Mon–Fri, 09:00–17:00 UK
- Data protection and security
- data@asklettie.comEvery provider that processes tenants' data is in our privacy policy.
- Press
- Richard Andrews, press@asklettie.comResearch and releases are on the press page.
Our research, in
the property press
"Maintenance does not stop at 5pm," Connor Hawkins, Co-founder & Chief Solutions Officer at Lettie, told Property Industry Eye. All our research and press.
50%
of repair cases are first reported outside 9am to 5pm, Monday to Friday.
Lettie data, Jun–Aug 2026
Read the Property Industry Eye piece73.1%
of heating and hot-water cases are first reported out of hours.
Lettie data, Jun–Aug 2026
Read the summer data40.8%
more repair cases during the storm week than in an average week of the previous four.
Lettie data, 21–27 Oct 2026
Read the storm data in The Intermediary
Questions about Lettie
What is Lettie?
Lettie is AI property maintenance software for UK letting agents and landlords. Tenants report repairs on WhatsApp, and Lettie triages each one. For agencies, it then chases the contractor, books the visit and gets the landlord's sign-off, at the stages they hand it.
Is Lettie the same as AskLettie?
Yes. Lettie and AskLettie are the same product, at asklettie.com, made by Qualisync Limited, a UK company in Mildenhall, Suffolk.
Who makes Lettie?
Qualisync Limited, a UK company (number 16392735) based in Mildenhall, Suffolk.
Who is Lettie for?
UK letting agencies, block managers and landlords. Agency plans start from £40 a month, priced on your properties and team seats, and the landlord plan is free for up to 4 properties. Estimate your agency price.
How is Lettie different from Fixflo?
Tenants report on WhatsApp instead of a web form, and Lettie runs the repair stages you hand it. Lettie has no portfolio minimum, and agency plans start from £40 a month. Fixflo has a 50-property minimum and a £75 monthly software fee (fixflo.com, checked 9 Nov 2026). Our Fixflo comparison has the detail.
How does Lettie look after tenants' data?
Qualisync Limited is registered with the ICO (ZC029060), and every provider that processes tenants' data is listed in our privacy policy. For security details, email data@asklettie.com.
How do journalists contact Lettie?
Email Richard Andrews at press@asklettie.com. Our research and releases are on the press page.
Get a price,
or start free
Agency plans start from £40 a month. Landlords start free with up to 4 properties.