The repair record
writes itself
Lettie keeps a time-stamped repair record of every message, photo and note. Export any report as a PDF, with the original photos and files in a ZIP.
- PDF export on every plan, the free landlord plan included
Priya resolved it; the record kept who, why and when
Mould in the
back bedroom
Usually a repair's history is spread over a WhatsApp chat, three email threads and an invoice. Here's one kept on a single report.
Mon 09:12 · The tenant
Reports it with photos
"Black mould on the wall behind the wardrobe, and it keeps coming back." Two photos, and the report opens with the date and time.
Mon 11:40 · Your team
Adds a note
Priya appoints Hilltop Damp & Mould and notes it, private to the team. Notes can also be shared with the tenant and carry files, such as a damp survey.
Thu 15:05 · The contractor
Sends before and after photos
From their job link, with the invoice. Both land on the same report.
Thu 16:20 · Your team
Ends it with a reason
Priya marks it Resolved by Landlord, the status for work your side arranged, and picks Works completed. The reason, and who changed the status, stay on the report.
Months later · Your team
Key moment
Exports the record
When the deposit scheme asks, Priya sends the whole record in one go, every step with its time.
An example report.
A repair audit trail
for a deposit dispute
A deposit scheme, the council or a complaints handler asks the same things: when you heard, what you saw, what was done and when it ended. Lettie writes that answer as the repair runs, and your team adds its notes. Our Awaab's Law guide sets out what a damp report record should hold.
“Lettie automatically tracks every message and repair, which is a huge help with the new Renters’ Rights Act.”
Ellie LockhartProfessional LandlordWhen did the tenant first tell you?
Monday at 09:12, on WhatsApp, with two photos of the wall behind the wardrobe.
What did your team do?
Added a note at 11:40 and appointed Hilltop Damp & Mould. On Tuesday the tenant picked a Thursday visit.
Did anyone go round?
Hilltop sent before and after photos and the invoice from their job link at 15:05 on Thursday.
When was it fixed, and how?
Resolved by Landlord on Thursday at 16:20, reason Works completed: "Mould treated, wall repainted, extractor fan fitted."
Can you show me?
Yes. Every answer above is on the report, ready to export and send.
Answered from the example report above.
Find any repair again
Staff can rename a report so it reads the way your team talks about it, and the old title stays in the notes.
Saved lists for your team
Owners and admins save a filtered list, such as closed reports for one branch, and share it with the team. The Sub-status column shows why each job ended, such as Works completed.
One page for every report
WhatsApp reports, tenant emails and phone calls your team logs all get the same report page.
What agencies and
landlords ask us
What is a repair audit trail?
A repair audit trail records when a fault was reported, what was done, who decided and when it was resolved.
In Lettie it builds itself: every WhatsApp message, photo and note lands on one time-stamped report, and Lettie's AI writes the summary.
How does Lettie help with Awaab's Law?
Lettie keeps a dated record of every damp or mould report: when the tenant told you, the messages and photos they sent, and what was done and when. Your team adds the inspection findings, and the contractor's photos and invoice land on the same report.
Our Awaab's Law guide covers who the law applies to and when, and what a damp report record should hold.
What's in the PDF?
Lettie's PDF has the property, report ID, Lettie's summary, every message and note with its time, and when it was resolved. You choose whether private notes go in before you export.
Send it when a tenant, a deposit scheme or the council asks. Use the ZIP when the recipient also needs the original photos and files.
Will the record help in a deposit dispute?
Yes. The dated report shows what the tenant sent, what your team did and when the repair ended. The £500 note shows what a scattered WhatsApp history can cost.
What happens when a tenant chases?
Follow-up messages about the same fault stay on its existing report, so your team reads the whole conversation in one place.
Each property's earlier reports stay on its record too: at least 12.4% of cases showed a previous or recurring problem (Lettie data, Jun–Aug 2026).
We're a landlord, not an agency. Can we export reports?
Yes. PDF and ZIP exports are available on every report, including the free landlord plan for up to 4 properties. Start free.
Certificates sit alongside in compliance, as part of Lettie's property maintenance software.
Keep every repair
on one record
Estimate your agency price for your properties and team, and we'll confirm it.