Block management software for the repairs side. Lettie's AI reads residents' WhatsApp reports and photos, sets the urgency, chases your contractors and sends each quote to the right person by value.
Lettie checked the resident’s own door still locks
Lettie takes the repairs. Service charges and accounts stay in your block software.
Repairs
Accounts and leasehold
One communal door, from a 10pm report to the finished repair, with Lettie running each step.
22:10 · A resident
"Main front door won't lock, the latch is hanging off." Lettie logs it as High with the photo and follows your out-of-hours rules.
07:55 · Your team
The photo, the flat and the urgency are on the report before the phones start, so your team knows the job at a glance.
08:02 · Lettie
Lettie sends the job sheet and photo, and chases the contractor if they don't reply in your response time.
11:31 · Lettie
Key moment
This one is £1,480, over your £1,000 limit, so your team signs it off first, then the approval contact approves it by link.
Next day · The contractor
When the job's done, Lettie asks for before and after photos and the invoice, and both land on the report. Export the repair record for your accounts team.
An example repair. Response times, night contacts and spending limits are your settings.
Set the bands once for your firm. Lettie sends every quote to whoever approves at that value.
Up to £250
Goes ahead
In Lettie Approve automatically
Up to £1,000
Your team approves
In Lettie Agency only
Anything above
Your team, then the approval contact by link, such as the residents' management company
In Lettie Agency then landlord
Example amounts. Add as many bands as you need.
Lettie’s approval page on a phone: a quote needs your approval, Flat 6, Alder Court, Leeds, Kirkgate Door Entry, Replace the main door entry panel, £1,480.00.
Upload a fire risk assessment, a legionella risk assessment, an EICR or the buildings insurance. Lettie keeps the dates for you.
Scan to try the demo
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
Block managers usually pair accounts software for service charges and Section 20 with a tool for day-to-day repairs.
Lettie is block management software for repairs, used alongside your accounts system. Residents report on WhatsApp and hear back in a median 26 seconds (Lettie platform data, Aug 2026). Lettie's AI sets the urgency, chases your contractors and sends each quote for approval by its value.
Residents who don't use WhatsApp can report by email instead. Lettie replies, asks the same questions and writes the same report.
Yes, on WhatsApp. Lettie recognises communal doors, entry systems and fire alarms, and logs each report against the resident's flat, with your team as the job's owner.
Yes. Add their number to their flat, or let residents register themselves, and they report on WhatsApp like any other resident.
You set it by value. Small quotes go ahead and mid-size ones come to your team.
Larger ones go by link to the approval contact you add for the flat, such as the residents' management company. They approve without a login.
Your team can take over any report at any point.
Block managers use the agency plan: from £40 a month, priced on your properties and team seats. Estimate your price, and we'll confirm it.
Lettie runs repairs alongside Qube, PropMan or any block accounts system, which keeps the service charges and Section 20. Lettie's API and webhooks can send repairs to your own tools, and ready-made integrations cover Street, Arthur, agentOS, Apex27 and Loop if you also let homes. Tell us your system and we'll talk through your setup. All integrations.
Lettie is a UK company registered with the ICO, and residents' data is stored in the UK. Its AI improves only from anonymised chats, and every provider that processes data is listed in our privacy policy. Security details are on request from data@asklettie.com.
Estimate your price for your properties and team, and we'll confirm it. Then tell us your approval rules and accounts system, and we'll run a communal repair with you on WhatsApp.
