Try Lettie
on WhatsApp
Lettie's AI answers tenants' repair messages on WhatsApp for UK letting agents and landlords. Message the demo line as a tenant and see exactly what they'd get back.
On a computer? Scan the code below.
Scan to try the demo
Report a broken boiler yourself
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
What happens
when you message
Lettie replies as it would to a tenant
It asks what it needs to know and gives one step at a time. Send text, a photo or a voice note.
Just the conversation
No contractor is contacted and no visit is arranged.
You get a log at the end
When the fault is fixed or needs a professional, Lettie sends a link to the conversation and the summary your team would get. The link lasts 24 hours.
After the
demo
Will the demo send anyone out?
No, the demo stops at the conversation. On a live agency account, Lettie goes on to chase the contractor, book the visit and get the landlord's sign-off, at the stages you hand it.
What do you do with my number?
We only use your number to reply to you. Every provider that processes data is listed in our privacy policy.
Will tenants actually use it?
It's WhatsApp, so there's nothing to install or learn. In August 2026, 43% of tenant messages came with a photo or video, and Lettie's first reply came in a median 26 seconds (Lettie platform data).
What if a tenant doesn't use WhatsApp?
Tenants who don't use WhatsApp can report by email instead. Lettie replies, asks the same questions and writes the same report.
Can tenants message our agency's own name?
Yes. With your own WhatsApp number and branding, which you can add to the agency plan, tenants message your agency's name.
What does it cost?
Agency plans start from £40 a month, priced on your properties and team seats. If you manage your own properties, the landlord plan is free for up to 4 properties, then £2.50 a property a month. From 25 properties, the agency plan suits you.
Get a price,
or start free
Agency plans start from £40 a month. Landlords start free with up to 4 properties.