Lettie answers
your tenants
at 10pm
Property management software for small UK landlords. Tenants report repairs on WhatsApp or by email, and Lettie's AI answers, reads their photos, sets the urgency and alerts you.
- Free for up to 4 properties, no card required
Water through the
kitchen ceiling
Lettie talks tenants through simple faults, like a boiler that's lost pressure, and those end in the chat. A leak at 10pm needs you. Here's that evening.
22:04 · The tenant
Sends a photo on WhatsApp
"Water's coming through the kitchen ceiling," with a photo of the stain.
22:04 · Lettie
Asks what it needs to know
Lettie reads the photo, asks about the leak and logs each answer on the report.
22:06 · Lettie
Key moment
Points them to the stopcock
You saved where the stopcock is and chose to share your plumber's number, so Lettie tells the tenant where to find the stopcock, to turn the water off, and who to call if it can't wait.
22:07 · Lettie
Sends you one alert
With the tenant, address and urgency, by WhatsApp or email.
22:10 · You
Ring the plumber, already briefed
You have the address, the urgency and the photo before you pick up the phone. Messages, photo and times sit on one report. Mark it resolved, or export it as a PDF.
An example evening.
A landlord maintenance app
your tenants already have
You tell Lettie about each home once: what's where, who you call and how you want to hear.
WhatsApp, or email
Tenants report on WhatsApp, with photos and video. Those who don't use it email instead, and get the same questions and the same report.
What's where in each home
Save where the stopcock and fuse box are, or who holds the spare key, and Lettie uses it in its replies.
Your plumber, when you say
Save your own trades. Lettie gives a tenant the number only when you choose, for example out of hours.
One alert, your way
Each new report reaches you by WhatsApp, email or both, with the tenant, the address and the urgency, so you can tell at a glance whether it can wait.
Every repair dated,
every certificate remembered
The record builds as Lettie works, so it's there when a deposit or a repair is disputed.
Certificates, read for you
Upload a gas safety record, EICR or EPC, and Lettie reads the dates off it for you to confirm. It reminds you by WhatsApp and email 30 days before it runs out, or 45, 60 or 90 if you prefer.
Any repair, as a PDF
Every message, photo and decision keeps its time. Export a repair as a PDF, or as a ZIP with the photos, for a deposit dispute.
35.8%of self-managing landlords aren't confident they keep a proper repair trail. 2025 Landlord Report
Your own phone,
or Lettie
The same leak, handled two ways. Lettie takes the first conversation, and you keep the decisions.
A message at 10pm
With Lettie: Yes: Answered at any hour, in a median 26 seconds across Lettie (Aug 2026)
Your own phone: Answered when you see it
Photos
With Lettie: Yes: Read by Lettie and kept on the report
Your own phone: Scattered across chats and your camera roll
How urgent it is
With Lettie: Yes: Set on every report, with simple fixes tried first
Your own phone: You work it out on the phone
Certificates
With Lettie: Yes: Read off the PDF, reminders before expiry
Your own phone: A date in a diary
A deposit dispute
With Lettie: Yes: A dated report, exported as a PDF
Your own phone: Screenshots of texts
| With Lettie | Your own phone | |
|---|---|---|
| A message at 10pm | Yes: Answered at any hour, in a median 26 seconds across Lettie (Aug 2026) | Answered when you see it |
| Photos | Yes: Read by Lettie and kept on the report | Scattered across chats and your camera roll |
| How urgent it is | Yes: Set on every report, with simple fixes tried first | You work it out on the phone |
| Certificates | Yes: Read off the PDF, reminders before expiry | A date in a diary |
| A deposit dispute | Yes: A dated report, exported as a PDF | Screenshots of texts |
Free for your
first 4 properties
Every landlord feature from the first property. From the fifth, each property is £2.50 a month.
- Tenants report on WhatsApp, with photos and video, or by email
- Urgency set, and simple fixes solved with the tenant
- Alerts by WhatsApp, email or both
- A time-stamped record, with PDF export
- Certificates stored, with expiry reminders
Landlord plan
For landlords who let their own homes
Free for up to 4 properties, then £2.50 a property a month.
With 1 property, you pay nothing, and no card is needed.
No card until your fifth property. Month to month, and you can cancel at any time.
What landlords say about the app
5/5 on Google“I only manage a few properties, so I don’t have a managing agent. AskLettie bridges that gap perfectly — it’s professional, easy to set up, and my tenants actually prefer it to ringing me.”
Sam Adams
Private Landlord
“As a landlord, I take maintenance seriously — but keeping a full record used to be a nightmare. Lettie automatically tracks every message and repair, which is a huge help with the new Renters’ Rights Act.”
Ellie Lockhart
Professional Landlord
“Before using Lettie, I was getting calls and texts at all hours. Now everything goes through the chatbot — tenants get instant answers, and I get a tidy report. It’s like having a 24/7 property assistant!”
Richard Daniels
Portfolio Landlord
“Our family’s rental business has tried countless systems, and AskLettie is the first one that genuinely saves us time on maintenance issues. Tenant reports are handled instantly, and the documentation is spot-on.”
Rose Marasco
Family Business
Scan to try the demo
Report a broken boiler yourself
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
What landlords ask us
What's the best app for a small landlord to manage repairs?
Lettie is a maintenance app for small UK landlords, free for up to 4 properties. Tenants report repairs on WhatsApp or by email. Across Lettie, first replies took a median 26 seconds in August 2026 (Lettie platform data). Lettie sets the urgency, alerts you and keeps a time-stamped record of each repair.
Do my tenants have to download anything?
No. They message Lettie on WhatsApp, which they already have, and 43% of their messages carry a photo or video (Lettie data, Aug 2026). You invite them from your dashboard.
What happens in an emergency?
Lettie marks it Emergency and alerts you straight away, day or night, and gives the tenant your plumber's number if you've chosen to share it. 50% of repair cases are first reported outside 9am to 5pm, Monday to Friday (Lettie data, Jun–Aug 2026). See repair response times for what the law expects.
What if a tenant doesn't use WhatsApp?
Tenants who don't use WhatsApp can report by email instead. Lettie replies, asks the same questions and writes the same report. You can also log a phone call as a report. How WhatsApp reporting works.
How is Lettie different from Landlord Studio or OpenRent?
Landlord Studio is all-in-one landlord software, with maintenance one feature beside accounting and tax, and OpenRent's tools centre on finding a tenant and setting up the tenancy (landlordstudio.com and openrent.co.uk, checked 10 Nov 2026). Lettie is built for repairs: your tenant messages on WhatsApp, hears back in a median 26 seconds (Lettie platform data, Aug 2026), and Lettie sets the urgency, alerts you and keeps the repair record. Use it alongside either, free for up to 4 properties.
Who fixes the repair?
Your own contractors, the ones you already trust. Save a plumber as an emergency contact and Lettie can give the tenant their number. Managing for other landlords? See Lettie for letting agents.
Will it help in a deposit dispute?
Each report keeps the tenant's messages, photos and Lettie's replies with their times, and exports as a PDF to send with your evidence.
What does it cost?
Your first 4 properties are free, with no card. Each property after that is £2.50 a month, so six properties cost £5 a month.
From 25 properties, the agency plan suits you. Agency plans start from £40 a month. See pricing.
Is my tenants' data safe?
Lettie is run by Qualisync Limited, a UK company registered with the ICO, and your tenants' data is stored in the UK. Remove a tenant and their data leaves our systems straight away, and our backups within 30 days. Every provider that processes data is listed in our privacy policy.
Hand the 10pm
messages to Lettie
Start free, and invite your tenants tonight, on WhatsApp or by email.