Everything Lettie
does for a repair
Lettie runs rental repairs on WhatsApp for UK letting agents and landlords. It has five parts: WhatsApp reporting, maintenance triage, contractor management, compliance, and reports and the audit trail.
Every stage of a repair, in one place
Four of the five parts work on each repair, from the tenant's first message to the closed report. Compliance keeps each property's certificates and their reminders. Follow one boiler leak through the repair stages.
WhatsApp reporting
Repairs reported on WhatsApp
Tenants message Lettie on WhatsApp, at any hour, with photos and video. Lettie replies in seconds and writes the report.
43% of tenant messages carry a photo or video (Lettie platform data, Aug 2026)
Maintenance triage
Urgent repairs reach you first
Lettie's AI sets the urgency on every report. Emergencies reach your team at once, day or night, and simple fixes end in the chat.
Median first reply: 26 seconds (Lettie platform data, Aug 2026)
Contractor management
Lettie chases the contractors
Lettie invites your contractors by trade, chases the quiet ones, books the visit with the tenant and gets the landlord's approval by link.
Swap a contractor, ask for a second quote or reopen a job, from the report
Compliance
Lettie reads the certificates
Upload a gas record or EICR, and Lettie reads the dates onto the property.
Reminders 30, 45, 60 or 90 days before expiry, by WhatsApp and email
Reports and audit trail
The repair record writes itself
Every message, photo, quote and decision is time-stamped on one report, and any report exports as a PDF.
Save a filtered list of reports and share it with your team
What agencies get,
and what landlords get
Agencies choose which repair stages Lettie runs. See what agencies control. Lettie for landlords covers the landlord plan.
Switching from Fixflo? See them side by side.
Letting agents
From £40 a month, priced on your properties and team seats
- Reporting, triage, compliance and records
- Contractors invited by trade and chased
- Landlord approval by link
- Team roles and branches
- CRM sync with Street, Arthur, agentOS, Apex27 and Loop
Landlords
Free for up to 4 properties, then £2.50 a property a month
- Reporting, triage, compliance and records
- Your own contractors, with the report to hand
- No card until your fifth property
- Month to month, cancel at any time
Every feature, plan by plan, is on the pricing page.
Scan to try the demo
Report a broken boiler yourself
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
What people ask
about Lettie
What features does Lettie have?
Lettie has five parts: repair reporting on WhatsApp, AI maintenance triage, contractor management, compliance with certificate reminders, and a time-stamped repair record with PDF export. Landlords get reporting, triage, compliance and records, free for up to 4 properties. Agencies also get contractor management, landlord approval by link, team roles and CRM sync.
What does Lettie do?
Lettie is property maintenance software that runs rental repairs on WhatsApp. Tenants report there, and Lettie's AI sets the urgency, helps tenants fix simple faults in the chat and writes the report.
For agencies, Lettie then chases the contractor, books the visit and gets the landlord's sign-off, with every step on one record.
We use Fixflo. Can we move across?
Yes. Our team moves your Fixflo data across for you, and if you use Street, Arthur, agentOS, Apex27 or Loop, Lettie imports your portfolio from it. See Lettie and Fixflo side by side.
Can we choose which stages Lettie runs?
Yes. For each stage of a repair you choose Lettie or your team, and your team can take over any report at any point. See what agencies control.
Do tenants, contractors or landlords need an app?
No. Tenants report on WhatsApp, or by email if they don't use it. Contractors and landlords open a link that signs them in, and they stay signed in on their phone.
Does Lettie work with our CRM?
Lettie works with Street, Arthur, agentOS, Apex27 and Loop, and has an API and webhooks for your own systems. See integrations.
What does it cost?
Lettie is free for landlords with up to 4 properties, then £2.50 a property a month. From 25 properties, the agency plan suits you. Agency plans start from £40 a month, priced on your properties and team seats. Estimate your agency price.
See what Lettie can
run for your agency
Estimate your agency price for your properties and team, and we'll confirm it.