Lettie chases
the contractors
Lettie is work order software for property management. Its AI reads the tenant's WhatsApp report, invites your contractors by trade and chases the quiet ones.
- Every step time-stamped on one report, from invite to invoice
Ace didn’t reply, so Lettie invited Hilltop
One work order,
from leak to sign-off
Faults a tenant can fix end in the chat. A boiler leaking underneath needs a contractor, and one who never rings back costs a morning. Here's that job, with Lettie doing the chasing.
07:42 · The tenant
Reports it on WhatsApp
"Boiler's leaking underneath, no hot water." Lettie marks it High and invites a heating engineer.
Your deadline · Lettie
Key moment
Ace goes quiet, so Lettie moves on
No reply in your response time, so Lettie sends a reminder, then invites Hilltop Heating.
11:09 · The tenant
Picks a time
Hilltop offers two times. The tenant replies with a number on WhatsApp and gets the confirmation straight away.
Thu 5 Nov · The contractor
Visits, then sends the quote
Hilltop uploads the quote as a PDF or a photo. Lettie reads the total and the scope onto the report.
Fri 6 Nov · The landlord
Approves the quote by link
The landlord sees the total and the scope, then approves the quote. When the work is done, Lettie asks Hilltop for photos and the invoice, which land on the same report.
An example job. Response times are your settings.
When a job
changes course
Every turn is a button on the report, and Lettie tells the people it affects. You choose which of these your team uses.
- You know what the job needs
Search your list by name, company or trade, then appoint for a quote, or a works order with an "up to £" limit that goes straight to booking.
- You want to compare prices
Appoint another contractor while the first quote is pending. Once one goes to the landlord, remove the other.
- The contractor can't make it
Remove them at any stage. Lettie tells them they're no longer booked, can tell the tenant, and you appoint someone else.
- The landlord says no
Their reason comes back to you. Ask the contractor to revise, appoint another, or undo the rejection.
- The work is done
When the job is completed, Lettie asks for the invoice and photos, so both are on the report.
- The fault comes back
Reopen a completed job and the contractor gets a fresh link to their job page.
One link each,
and no passwords
Contractors open their job from a WhatsApp link, tenants pick a time in the chat or on their report page, and landlords approve from a link by WhatsApp or email. Each step lands on the report.
The contractor gets the job on WhatsApp
Lettie invites your own contractors by trade. From one link they offer times or a visit the same day, send a quote as a PDF or a photo, and add photos and the invoice. Each booking comes with a calendar invite, and a reminder the day before.
The tenant picks a time
Lettie sends the contractor's times on WhatsApp. The tenant replies with a number, or taps a time on their report page. They hear when the landlord approves, and get a reminder the day before.
The landlord approves by link
When a report is passed to your team, Lettie can first ask the landlord whether they want a quote or want you to go ahead. On a quote, they see the work and the total, then approve with a note for you or reject with a reason. It goes by WhatsApp or email, and Lettie chases it if it sits.
Everyone stays signed in on their phone. The link in each message signs them in, and Face ID or fingerprint works next time.
Your rules,
set up with you
Response times, spending limits and quote approvals are your settings, and we set them up with you.
When a contractor goes quiet
Set how long each contractor has to reply, with a shorter time for emergencies. Lettie sends a reminder, then invites the next one on your list.
Your team can step in
Take any report over at any point, or keep whole stages, such as booking, with your team. Every action stays on the report.
Approval by quote value
Below your threshold, approve automatically or keep it with your team. Above it, the landlord decides.
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What agencies ask us
What does work order software do for a letting agency?
Work order software turns each repair into a job a contractor can act on, then tracks it to the end.
Lettie does that on WhatsApp. It invites a contractor by trade, chases until one accepts, books the visit with the tenant and gets the landlord's approval by link, with every step on one report.
Will our contractors use it?
Yes. Contractors use Lettie without an app or a password. They get the job sheet on WhatsApp and open one link to offer times, send quotes, and upload photos and the invoice. They stay signed in on their phone.
Can we keep our own contractors?
Yes. Lettie invites contractors from your own list, by trade, so the people who already know your properties keep the work.
What if every contractor goes quiet?
Lettie reminds each one before moving to the next. If nobody is left, the job comes back to your team with everything so far on the report.
What if a contractor misses the visit?
Lettie reminds the contractor and the tenant the day before, so both know the time. If the contractor still misses it, remove them from the report. Lettie tells them they're no longer booked, and you appoint someone else. Every action stays on the report.
What if the landlord says no, or doesn't answer?
A rejection comes back to you with their reason, and you choose the next step: ask the contractor to revise, or appoint another. An approval can carry a note for you. If they don't answer, Lettie chases after the time you set, until you say stop.
Can my team take over a job?
Yes. Your team can take any report over at any point. See how takeover works. You can also keep whole stages with your team and set approval by quote value. See what you control.
What does it cost?
Contractor management comes with Lettie's agency plan, from £40 a month, priced on your properties and team seats. Estimate your agency price. It's part of Lettie's property maintenance software, and landlords on the free plan get the same WhatsApp report, ready to pass to their own contractor. Start free. Repair work itself is agreed and paid between you and your contractors.
Hand the chasing
to Lettie
Estimate your agency price for your properties and team, and we'll confirm it.