Into Lettie from Apex27
As Apex27 changes
Webhooks keep Lettie current, with an hourly check as a backstop.
- Branches and listings
- Optionally contacts, tenancies, inspections and issues
From WhatsApp
to Apex27
Lettie integrates with Apex27. Lettie's AI answers tenants on WhatsApp and sets the urgency, then chases the contractor and books the visit, at the stages you hand it. When a repair needs your team, Apex27 gets the listing notes, contact notes, tasks or issues you pick. CRM sync comes with the agency plan.
- Set up from Lettie, with nothing to paste into Apex27.
Lettie synced your Apex27 portfolio at 10:00
What moves between
Apex27 and Lettie
Lettie runs the repair stages you hand it. When a repair needs your team, Apex27 gets the listing notes, contact notes, tasks and issues you pick, under your agency user.
Back to Apex27 from Lettie
Every five minutes
Created under the agency user you choose.
- Notes on the listing or the contact
- Tasks for your team
- Issues created and updated on the listing
- Neutral wording, without Lettie's name or links
Connecting Apex27,
step by step
An owner or admin connects Apex27 once, from Lettie's Integrations settings. We can do it with you.
In Lettie
Paste your API key
Choose Connect apex27, paste the key and press Test connection.
In Lettie
Pick branches and an agency user
Choose branches, and the Apex27 user who'll own what Lettie creates.
In Lettie
Choose the data and the outcomes
Pick what comes into Lettie, and which notes, tasks and issues go back to Apex27.
In Lettie
Lettie sets up the webhooks and syncs
Lettie registers its webhooks for you, then imports your portfolio.
Scan to try the demo
Report a broken boiler yourself
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
Apex27 questions
Does Lettie integrate with Apex27?
Yes. An owner or admin connects Apex27 once, from Lettie, with an Apex27 API key. There's nothing to paste into Apex27, because Lettie registers its own webhooks. Listings and tenancies stay current as Apex27 changes. Lettie sends repairs that need your team to Apex27 every five minutes, as the listing notes, contact notes, tasks or issues you pick.
CRM sync comes with Lettie's agency plan, from £40 a month, priced on your properties and team seats. Estimate your agency price.
Apex27 already logs issues. What does Lettie add?
Lettie takes the tenant's WhatsApp report, sets the urgency and talks the tenant through simple fixes in the chat, such as topping up the boiler pressure. For the rest, it chases the contractor, books the visit and gets the landlord's sign-off, at the stages you hand it.
50% of repair cases are first reported outside 9am to 5pm, Monday to Friday (Lettie data, Jun–Aug 2026). Lettie replies at any hour, with a median first reply of 26 seconds (Lettie platform data, Aug 2026).
When a repair needs your team, Apex27 gets the listing notes, contact notes, tasks or issues you pick.
Do we have to set up webhooks in Apex27?
No. Lettie registers them for you during setup, and an hourly check catches anything missed.
Whose name is on the notes and tasks Lettie creates?
Notes and tasks appear under the Apex27 agency user you choose during setup. They use neutral wording, without Lettie's name or links.
Can we choose what comes back?
Yes. Choose any mix of listing notes, contact notes, tasks and issues for Lettie to send to Apex27, and change it whenever you like.
Run Apex27 repairs
with Lettie
Estimate your agency price for your portfolio and team, then we'll connect Apex27 with you.