Into Lettie from Loop
Every hour, or when you choose
- Properties you match to Lettie
- Tenants, renter groups and tenancies, together
From WhatsApp
to Loop
Lettie integrates with Loop. Lettie's AI answers tenants on WhatsApp and sets the urgency, then chases the contractor and books the visit, at the stages you hand it. With maintenance notes switched on, each step appears as a note on the right Loop property, matched once at setup. CRM sync comes with the agency plan.
- Tenants and tenancies update from Loop every hour.
Lettie synced your Loop data at 10:00
What moves between
Loop and Lettie
Lettie runs the repair stages you hand it. With maintenance notes switched on, Loop gets a progress note on the matched property each time a repair moves.
Back to Loop from Lettie
Every five minutes once enabled
A note on the matched property each time the repair moves.
- The problem, its urgency and the current status
- The recommended next action and progress
- The tenant's name and contact number
Connecting Loop,
step by step
An owner or admin connects Loop once, from Lettie's Integrations settings. We go through property matching with you.
In Lettie
Paste your API key
Choose Connect Loop, paste your Loop Open API key and test it.
In Lettie
Choose the data
Choose properties, tenants and tenancies, and whether sales data comes too.
In Lettie
Match your properties
Pair each Loop property with its match in Lettie. You do this once.
In Lettie
Turn on notes and sync
Switch on maintenance notes, set the schedule and start the sync.
Scan to try the demo
Report a broken boiler yourself
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
Loop questions
Does Lettie integrate with Loop?
Yes. An owner or admin connects Loop once, with a Loop Open API key, and we match your properties with you. Tenants and tenancies sync in hourly. With maintenance notes switched on, Lettie sends progress notes to the matched Loop property every five minutes as repairs move.
CRM sync comes with Lettie's agency plan, from £40 a month, priced on your properties and team seats. Estimate your agency price.
Why do we match properties during setup?
So every repair lands on the right Loop property. You pair each Loop property with its Lettie match once, at setup, and we do it with you.
Where do we manage each repair?
Each repair runs in Lettie.
Lettie takes the tenant's WhatsApp report, sets the urgency and talks the tenant through simple fixes in the chat, such as topping up the boiler pressure. For the rest, it chases the contractor, books the visit and gets the landlord's sign-off, at the stages you hand it.
50% of repair cases are first reported outside 9am to 5pm, Monday to Friday (Lettie data, Jun–Aug 2026). Lettie replies at any hour, with a median first reply of 26 seconds (Lettie platform data, Aug 2026).
With maintenance notes switched on, Lettie sends a progress note to the matched Loop property every time a repair moves.
Will connecting Loop message our tenants?
No. Connecting Loop imports your tenants without messaging them. They start the chat themselves, from your WhatsApp number's QR code in tenancy packs or its link in your emails.
What happens if we disconnect?
Lettie stops syncing and removes contact details that came from Loop. Your property matches and repair history stay.
Run Loop repairs
with Lettie
Estimate your agency price, then we'll go through property matching with you and connect Loop.