Into Lettie from Street
Daily, or when you choose
- Properties, including vacant ones
- Tenancies and tenants
- Branches
- Optionally, fully managed lets only
From WhatsApp
to Street
Lettie integrates with your Street CRM. Lettie's AI answers tenants on WhatsApp and sets the urgency, then chases the contractor and books the visit, at the stages you hand it. Repairs that need your team appear in Street as linked maintenance requests, with a note at each stage. CRM sync comes with the agency plan.
- Properties sync in daily. Repairs that need your team go to Street every five minutes.
Lettie synced your Street portfolio at 10:00
What moves between
Street and Lettie
Lettie runs the repair stages you hand it. When a repair needs your team, Street gets a linked maintenance request and progress notes.
Back to Street from Lettie
Every five minutes
- A maintenance request in Street, linked to the Lettie report
- A note each time the urgency, contractor or landlord's decision changes
- Quote and invoice details and the contractor's name as notes
- A resolved note when you close the report in Lettie
Photos, quotes and invoices stay on the Lettie report, and every Street request links to it.
Connecting Street,
step by step
An owner or admin connects Street once, from Lettie's Integrations settings. We can do it with you.
In Street
Create a Lettie application
Open Settings, Account Administration, Applications and create an application for Lettie.
In Lettie
Paste the key and test it
Choose Connect Street, paste the key and press Test connection.
In Lettie
Review your data and branches
Check what Lettie found, then match Street branches to yours.
In Lettie
Run the first sync
Lettie imports your portfolio and updates it daily.
Scan to try the demo
Report a broken boiler yourself
Scan or tap, send "My boiler's broken", and get the reply your tenants would.
Try it on WhatsAppWe only use your number to reply to you.
Street CRM questions
Does Lettie integrate with Street?
Yes. An owner or admin connects Street once, with a Street application key. Properties, tenancies and branches sync into Lettie daily at 10:00 UTC. Lettie sends repairs that need your team to Street every five minutes, as linked maintenance requests.
CRM sync comes with Lettie's agency plan, from £40 a month, priced on your properties and team seats. Estimate your agency price.
We already use Street's maintenance tools. What does Lettie add?
Lettie takes the tenant's WhatsApp report, sets the urgency and talks the tenant through simple fixes in the chat, such as topping up the boiler pressure. For the rest, it chases the contractor, books the visit and gets the landlord's sign-off, at the stages you hand it.
50% of repair cases are first reported outside 9am to 5pm, Monday to Friday (Lettie data, Jun–Aug 2026). Lettie replies at any hour, with a median first reply of 26 seconds (Lettie platform data, Aug 2026).
When a repair needs your team, Street gets a linked maintenance request, with a note at each stage.
Do quotes and invoices go into Street?
Quote and invoice amounts and the contractor's name go into Street as notes. Each maintenance request links to the Lettie report that holds the files.
Will Lettie message our tenants when we connect?
Only if you switch on welcome messages, and then only to tenants whose Street records show they've agreed to be contacted. Otherwise tenants start the chat themselves, from your WhatsApp number's QR code or link.
What do we decide before connecting?
Which properties to import, how your Street branches match Lettie's, and whether tenants get a welcome message. We go through it with you before the first sync.
Run Street repairs
with Lettie
Estimate your agency price for your portfolio and team, then we'll connect Street with you.